Testimonials

From the start, my team and I knew that Better Impact was the right software choice for us, but we also knew that we had lots of very specific needs. Anne was truly remarkable at hearing both what we said to her and also the concerns and questions that were between the lines in those conversations. She would take our messy ideas and turn them into streamlined processes, and that was essential for us to feel confident enough to train our organizational leads. Anne was patient, reliable, and communicative at every turn. Our software transition felt like a giant mountain to climb at the beginning of our journey; my team and I are very grateful to Anne for making the journey smooth, complete, and even fun.

Jennifer Bernstein, CVA

Volunteer Manager - Guide Dogs for the Blind

As I struggled with configuring and implementing a new volunteer management software, my agency hired Anne as a systems consultant for the project. It was a smart and essential step for us to succeed. Anne was an immediate pleasure to communicate with regularly. She listened to our complex volunteer utilization needs. She then focused her attention on the customization and design of the new system for our present operations and made suggestions for growth. She “spoke” our language and made sure the design and implementation met various requirements our healthcare organization had. Anne wrote an invaluable “process document” of instructions to use and update as necessary. She also trained my staff to utilize the software and conducted trainings for our volunteers. I had hoped for a “good” consultant to help us out and got the best! I don’t hesitate for a moment to recommend Anne’s services, knowing you will value her expertise, personal approach, humor, flexibility, and creativity.

Cheryl Wilkins, CVA

Former Volunteer Services Manager - By the Bay Health

As the pandemic hit and our county-wide food pantry operations were upended, we turned to Anne for help in reconfiguring our food distribution systems. Anne helped us identify service needs, reposition staff to cover gaps, create pandemic safety protocols and emergency hand-off materials, overhaul and streamline internal systems, facilitate the updating of our employee manual, and create new job descriptions to see us through the pandemic era. Her ability to engender trust among all team members, listen and probe inquisitively, brainstorm and offer alternative solutions without ego-investment, and follow through with precision on a multitude of details has helped strengthen our organization for years to come. The tech solutions Anne helped us implement have catapulted us into the 21st Century. I hear from staff on a weekly basis how delighted they are with how the new software tools have enhanced their work.

Heidi Nortonsmith

Executive Director - Northampton Survival Center

Working with Anne to implement my company’s volunteer management software for her non-profit client has been an enjoyable experience for me. Her depth of knowledge of databases and her ability to articulate the processes of her non-profit client has allowed the non-profit to launch the software several steps ahead of where most small organizations begin.

Rob Bonesteel, CVA

Member Success Team Manager - Better Impact, Inc.

As our small nonprofit faced a transition to independence and the need to set up our own IT infrastructure, Anne’s help was essential. She asked smart questions about our needs, researched options, and made excellent recommendations based on what she had heard from us. She connected us with some service providers that have worked out really well. At least as important, she was easy to work with — patient with our questions, respectful of our approach, flexible with our shifting schedule, and responsive and available when we needed her. We couldn’t be happier with Anne’s services!

Debbie Lynangale and Gloria A. Santa Anna

Former Co-Directors - Collaborative Resolutions Group

I had the pleasure of working with Anne on a significant project. Seven public humanities organizations found themselves with a database that was no longer supported. A point person from each organization joined together to find a solution. We collaborated to research, select, and design the use of a new database. Anne’s understanding of the data we had and the complexities of moving it into a new system, not specifically designed for that data, was invaluable. Her good humor and intelligence made her a delightful member of the team.

Barbara Bahr

Former Director of Operations - Florida Humanities

I worked with Anne for twenty-one years. Hiring Anne was the smartest thing I ever did. Her first position at Mass Humanities was Executive Assistant. Her value to the organization was immediately apparent. In short order, she created a new web presence, modernized our database, and updated our computer system. Over the years, she helped shape a growing and increasingly complex non-profit organization. Her talent for problem solving and affinity for technology moved our organization forward. Modernizing and streamlining systems earned her the role of Director of Operations. Her good cheer and forthrightness made her not only a highly valued colleague but also a good friend.